HMRC Response Support

Got a letter from HMRC? Don't panic, we'll handle it.

HMRC letters look intimidating, but most are manageable when handled properly and on time. Share the letter with us, and a Senior VAT specialist will assess what's at stake, draft the right response, and stay with you until the dossier is closed.

Request a callback, for free Same-day callback for urgent cases. No commitment.
What's included

Everything we handle for you

What the letter actually means We read the letter carefully and translate it: what HMRC really asks, what's behind the request, what the deadline is.
A clear view of what's at stake An honest assessment of the risk: potential penalties, possible outcomes, and what to expect if we respond well or badly.
The response, fully drafted A complete letter or email, ready to send. Structured to answer what HMRC needs, framed to close the dossier cleanly.
The HMRC references behind it Every position in your response is backed by the right notices, manuals or case law. So HMRC takes it seriously.
Continued dialogue with HMRC If HMRC comes back with follow-up questions, we keep going: drafting replies, negotiating, escalating if needed.
Tracking until the case is closed We follow up with HMRC, chase pending decisions, and only consider the job done once you have written confirmation the matter is closed.

How it works, in 4 steps

1
Free callback You share the letter, we read it before the call.
2
Strategy & quote We tell you what's at stake and how to respond.
3
We draft the response Full letter or email, ready for HMRC.
4
Follow-up to closure We track HMRC's response until the case is closed.

Respond to HMRC, properly.

Share a few details about the letter you received. A Senior VAT specialist will call you back to assess the situation and propose a clear way to respond.

Indicative pricing
Starting at£350

Pricing depends on the type of letter and the depth of response needed (simple nudge letter vs full compliance check). You'll get a fixed-price quote after the free callback.

  • Free callback, no commitment to proceed.
  • Same-day response for urgent cases, mention urgency in the form.
  • Fixed-price quote in writing before any drafting starts.
  • Handled by Senior VAT specialists, not chatbots or juniors.

Request your callback

Takes about 90 seconds.

Same-day callback for urgent cases (mention urgency above). Otherwise we reply within 3 business hours to schedule.
Your details stay between you and our team, never shared.

Frequently asked questions

How urgent is my situation, really?

Most HMRC letters have a hard deadline (often 30 days) and missing it has real consequences: penalties, escalation, or HMRC making determinations without you. But panic doesn't help. The right reflex is to share the letter with us within 24-48 hours, so we can assess what's actually at stake and respond properly before the deadline.

What if I've already missed the deadline?

You still have options. HMRC accepts late responses if there's a reasonable explanation, and the right tone in a late response can avoid penalties. Don't ignore subsequent letters. Talk to us, even after the deadline, the situation is usually salvageable.

Should I respond to HMRC myself first?

We strongly recommend not to. A first response sets the tone of the entire dossier, and the wrong wording can trigger escalation, increase the penalty, or open new lines of enquiry. Even a single sentence written hastily can be costly.

The cleanest path is to acknowledge the letter (a one-liner is fine) and let a VAT specialist draft the substantive reply.

Can you stop the penalty being applied?

In many cases, yes. Penalties from HMRC are largely behaviour-based. A well-structured response with the right tone, the right references and the right disclosures often results in penalties being reduced or removed entirely. The earlier we engage, the more options we have.

How is the client relationship handled?

You stay in full control. We work in the background on the technical response, and all communication can go through you or directly with your client, your call. We offer both white-label and co-branded engagement.